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Ombudsman Ontario

Ombudsman Ontario
483 Bay St 10th Fl, South Tower, Toronto, ON M5G 2C9
Toronto Downtown Central
Mon-Fri 9 am-4:30 pm
Ontario residents with complaints about Ontario government services listed in the Who We Oversee database
Confidential investigation of public complaints about Ontario government services that could not be resolved through regular complaints procedures
* includes provincial ministries, Crown corporations, tribunals, agencies, boards and commissions
* Ontario universities and school boards
* child protection services (handled by Ontario Child and Youth Unit -- see separate entry)
* French language services
* municipalities (excluding matters handled by Ombudsman Toronto -- see separate entry)

Cannot deal with matters regarding federal government, courts or decisions of judges, lawyers, local police, politicians, doctors, hospitals, long-term care homes or the private sector

Operates as an office of the provincial legislature, independent of the government and political parties
Complaints can be made online, by phone, email, regular mail, fax, TTY or in person * appointment recommended for in-person complaints
English; French - interpreter service available for most languages
Wheelchair accessible automatic main entrance; Easy access to elevator; Dedicated accessible washroom with all features
Provincial Government
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Ombudsman Ontario
Address: 483 Bay St 10th Fl, South Tower, Toronto, ON M5G 2C9;
Phone: 416-586-3300