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Office of the Independent Police Review Director

Office of the Independent Police Review Director
655 Bay St 10th Fl, Toronto, ON M7A 2T4
Toronto Downtown Central
416-327-8332 ; toll free 1-877-415-4773
Mon-Fri 8:30 am-5 pm
Members of the public with a complaint about a police officer or about a service provided or policy of a police service in Ontario
COVID-19 -- location is closed, no in-person services
* all other service channels, including online, email, fax, mail and phone continue without any service interruptions
* details about these services channels


Independent oversight agency
* receives, manages and oversees all public complaints about the conduct of a police officer or the policies and services of a police service in Ontario
* complaints can be about regional and municipal police services or the Ontario Provincial Police (OPP) only
* conducts systemic reviews of police services and audits of complaint services
* outreach and education sessions with police and the public about the processes for making a complaint in the public complaints system
* brochures available in French, Chinese, Filipino, Hindi, Punjabi, Russian, Tamil, Ukrainian, Urdu
Complaint form available on website * complaints can be made in person, filed online, by mail, fax, email or at a local police service
English; French
Wheelchair accessible automatic main entrance; Easy access to elevator; Elevator with braille and voice/tone features; Barrier-free washroom including door and stall
Regional Government
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Office of the Independent Police Review Director
Address: 655 Bay St 10th Fl, Toronto, ON M7A 2T4;
Phone: 416-246-7071