Need help? Call 211 Text your postal code to 21166 (211ON)

Ontario Energy Board. Consumer Relations

Ontario Energy Board. Consumer Relations
Disconnection for non-payment by residential customers banned from November 15 to April 30 * electricity providers are required to reconnect customers without power before November 15, and waive any charges due to reconnection
2300 Yonge St 27th Fl, Toronto, ON M4P 1E4
Box 2319 2300 Yonge St, Toronto, ON M4P 1E4
Toronto Downtown North
Greater Toronto Area 416-314-2455
Greater Toronto Area 416-544-5190 ; Within Ontario 1-844-621-9977
Within Ontario 1-877-632-2727
416-440-7656
Ontario
Mon-Fri 8:30 am-5 pm
Open to all
Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities
* investigates potential violations and enforces regulations
* regulates rates charged to customers
* regulates rebates to consumers
* online inquiry and complaint forms
* online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage
* information on programs that help low income energy consumers in Ontario
* consumer newsletters and brochures

Residential customers -- disconnection for non-payment is banned from November 15 to April 30 of the following year
* electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees
* visit website for more details

Affordability Fund -- assists electricity customers who do not qualify for low-income conservation programs
* funded by an independent trust set up by the Government of Ontario
* contact your local electric utility or see online form to assess eligibility affordabilityfund.org
Call, email or visit website * complaint or inquiry forms available online
English; French
Wheelchair accessible automatic main entrance; Easy access to elevator - Underground parking
Provincial Government
12-Dec-19
17-Dec-19
This listing is copyright © 2020 Findhelp Information Services
MET1379
Ontario Energy Board. Consumer Relations
Address: 2300 Yonge St 27th Fl, Toronto, ON M4P 1E4;
Phone: Greater Toronto Area 416-314-2455
Website