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Ontario Energy Board. Consumer Relations

Ontario Energy Board. Consumer Relations
COVID-19 -- Disconnection for non-payment by residential customers banned until the end of the emergency order, extended to July 31 * low-volume, small business customers are also protected by the ban * in addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements
2300 Yonge St 27th Fl, Toronto, ON M4P 1E4
Box 2319 2300 Yonge St, Toronto, ON M4P 1E4
Toronto Downtown North
Greater Toronto Area 416-314-2455
Greater Toronto Area 416-544-5190 ; Within Ontario 1-844-621-9977
Within Ontario 1-877-632-2727
416-440-7656
Ontario
Mon-Fri 8:30 am-5 pm
Open to all
COVID-19 -- essential core operations including responding to consumer inquiries
* Electricity disconnection ban -- Disconnection for non-payment by residential customers banned until the end of the emergency order, extended to July 31
* low-volume, small business customers are also protected by the ban
* in addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements
* Time-of-use pricing -- customers on time-of-use (TOU) pricing pay off-peak price for throughout the day, extended until May 31st

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Regulates, licenses, monitors and inspects energy industry participants including natural gas and electricity utilities
* investigates potential violations and enforces regulations
* regulates rates charged to customers
* regulates rebates to consumers
* online inquiry and complaint forms
* online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage
* information on programs that help low income energy consumers in Ontario
* consumer newsletters and brochures

Residential customers -- disconnection for non-payment is banned from November 15 to April 30 of the following year
* electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees
* visit website for more details

Affordability Fund -- assists electricity customers who do not qualify for low-income conservation programs
* funded by an independent trust set up by the Government of Ontario
* contact your local electric utility or see online form to assess eligibility affordabilityfund.org
Call, email or visit website * complaint or inquiry forms available online
English; French
Wheelchair accessible automatic main entrance; Easy access to elevator - Underground parking
Provincial Government
12-Dec-19
07-May-20
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MET1379
Ontario Energy Board. Consumer Relations
Address: 2300 Yonge St 27th Fl, Toronto, ON M4P 1E4;
Phone: Greater Toronto Area 416-314-2455
Website