WELCOME TO THE 211 LIVE CHAT AND TEXTING SERVICES
|CHAT WITH US!|
|TEXT US!||Text your postal code to 21166|
|Live Chat and Text are available Monday-Friday, 2-9 pm ET. The I&R specialist who answers your chat will be focused on their conversation with you. Please be ready to reply to them.|
FREQUENTLY ASKED QUESTIONS
When are the live chat and texting services available?
The live chat and texting services are available Monday to Friday from 2-9pm ET. When these services are not available, you can still call our 211 telephone service 24 hours a day, 7 days a week.
Who answers the live chat and texting services?
The same helpful, trained information and referral specialists who provide our 211 telephone answer your text and live chat messages.
Is the texting service free?
Our service is free, but you may be charged for text messages you send by your cell phone provider.
Is the live chat service free?
Our service is free. If you use live chat from a cell phone or other mobile device without connecting to free wifi, the service will use some data on your plan.
Can I use the live chat service from a smartphone?
Live chat works best on a computer. If you have a smartphone, please text us at 21166 (Monday to Friday from 2pm-9pm ET) or call us at 211 anytime.
In what languages are the live chat and texting services available?
The services are available in English and French. For 211 service in other languages, please call our telephone service 24 hours a day, 7 days a week at 211.
Is the service confidential?
Our service is confidential. The only exception to this is if we are seriously concerned about your safety or someone else’s — in this case, we will try to send help.
If you use the texting service, please keep in mind that a copy of your texting conversation with us is stored on your cell phone. You may wish to delete the conversation from your cell phone or use our 211 telephone service if you have concerns about this. Our 21166 number will show up on your cell phone bill.
If you use live chat, please keep in mind that computers may have software programs installed on them that track what you type or the sites you visit. You may wish to use our 211 telephone service if you have concerns about this.