Freedom of Information and Protection of Privacy Act (FOIPP)
This material is intended for general information purposes only and should not be distributed, copied or disclosed to anyone else. Its contents are protected by privilege, and all rights to privilege are expressly claimed and not waived. Further, any information that is confidential or personal will be subject to the FOIPP Act and other relevant legislation.
What does Findhelp Information Services use your personal information for?
Findhelp Information Services (Findhelp) asks for your name, address, email address, and other personal information when you make an online purchase from our 211Store or create a 211Pro account. This information is used to process your orders and allows us to communicate with you.
Findhelp may also use personal account information and data collected through your 211Pro account registration to generate statistics and aggregate reports for internal use and for sharing with stakeholders, funders and sponsors. These statistics and aggregate reports will not contain any information that could identify you personally.
Security - How does Findhelp Information Services protect your personal information?
We have adopted processes and procedures to keep your personal information safe and secure. The personal information you provide when you establish an account or place an order is secured using Secure Socket Layers ("SSL") encryption technology. We use this SSL technology to prevent information from being intercepted as it is transmitted over the Internet. Only when it reaches the Findhelp servers is your information decrypted and stored on restricted access computers. It is important for you to protect against unauthorized access to your password and your computer.
Does Findhelp Information Services use "Cookies"?
For 211Toronto.ca public users and 211Pro users, per-session cookies are stored while a user is visiting the site in order to support the dynamic functionality of the site. Cookies allow a Web site to store information on your computer and later retrieve it. No personally identifying information about you is contained in these cookies. If your browser is set to reject cookies, you will not be able to access much of the functionality of the site.
For 211Pro account users, cookies are used to enable the "remember me" function. If you select "remember me," you will not be required to login on subsequent visits to site. We recommend that you do not use "remember me" if you are using a shared computer where others could access your account.
Does Findhelp Information Services share the personal information it receives?
Findhelp does not sell or rent customer information to others. Findhelp contracts with certain trusted companies to act on our behalf by performing such functions as fulfilling orders, delivering packages and processing credit card payments. Those entities are provided with only the information needed to perform their specific function and they may not use such information for other purposes. They are bound by contract to maintain the confidentiality and security of personal information and are restricted from using such information in any way not expressly authorized by Findhelp.
Occasionally we send information and promotional offers to Findhelp customers who have requested information on offers from Findhelp itself, or offers where we have joined with another business for such promotions. When we do this, we do not give that business your name and address. Such offers will always contain an unsubscribe option so you may indicate if you do not wish to receive any future offers.
Findhelp reserves the right to co-operate with local, provincial and national officials in any investigation requiring either personal information -- including any personal information provided online through 211Toronto.ca - or reports about lawful or unlawful user activities on the web site.
- to satisfy any law, regulation or government request;
- if such disclosure is necessary or appropriate to site operation; or
- to protect the rights or property of 211Toronto.ca and its users, sponsors, providers, licensors or merchants.
What about Programs and Services information submitted online?
All information submitted by organizations about their services to Findhelp via the web site shall be deemed and remain the property of Findhelp. Findhelp shall be free to use, for any purpose, any ideas, concepts, know-how or other techniques contained in information provided to Findhelp through the web site or sent through e-mail. Findhelp shall not be subject to any obligations of confidentiality regarding any such information submitted to it unless specifically agreed to by Findhelp, or required by law.
What happens with comments submitted about the web site?
Findhelp may use comments submitted by users about the web site for promotional purposes. Findhelp will seek written permission of the user before publishing his or her personal name, organization or program name or direct comment. Findhelp may combine comments and attribute them to pseudonyms without seeking permission of the users.
Findhelp's telephone-based 211 service is confidential and Findhelp strives to ensure similar confidentiality in e-mail communication concerning community services. Nevertheless, without the use of encryption, the Internet is not a secure medium and privacy cannot be ensured. Internet e-mail is vulnerable to interception and forging. Findhelp will not be responsible for any damages you or any third party may suffer as a result of the transmission of confidential information that you make to Findhelp, or that you expressly or implicitly authorize Findhelp to make, or for any errors or any changes made to any transmitted information.
Contacting us Regarding Privacy
Should you have any concerns regarding privacy on our Web site or should you wish to have your personal information deleted, please send a detailed description to customerservice@211Toronto.ca so we may address your concerns.