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Glossary
Organization/Program name Name of the organization or program
Notice Important news about the organization or program, including closures and recent name changes
Office phone Main telephone number
Crisis phone Telephone number to call in a crisis or emergency
TTY phone Teletype machine or telecommunication device for the deaf
Toll-free phone Telephone number that allows callers to call free of charge
Fax Fax machine number
Email Main electronic mail address for the organization
Web site Home page for the main organization on the World Wide Web
Address Street address that may also be the mail address
Mail address Address where mail should be sent if different from street address. If an organization's location is confidential or not open to the public, only a mail address will be listed.
Location (Intersection) Area where the service is located, including major cross streets in the order of North-South, East-West
Contact(s) Person to contact for information or service if different from Officer
Hours Days and hours of service
Areas served Geographical boundaries of service
Languages of service Languages that service is consistently provided in
Eligibility Specific criteria that people must meet to receive service
How to apply First step that people should take to receive service
Fees Fees for service, if any
Physical access Accessibility for people with physical disabilities including details about entrances, washrooms, elevators and parking
Service description Summary of services provided by the organization or program
Organization type Type of organization, including nonprofit, commercial, government and United Way member agencies
Last complete update Last date all information was completely updated